How can senior living organizations boost their bottom line while retaining their employees in this challenging economic climate? By hiring and developing senior care executive leaders and managers who put themselves last and their people first. In other words, hire and develop servant leaders.
Servant leadership is not a new leadership style especially to the senior living industry. At its core, this leadership style is about making it a priority for senior living executives and leaders to serve rather than to lead.
The pandemic has brought servant leadership to the forefront again and it plays a vital role in a post pandemic world. More than ever, senior care servant leaders are devoted to making the health, welfare, and growth of their people a priority.
The theory of servant leadership was started by Robert K. Greenleaf, who popularized the term in a 1970s essay titled “The Servant as Leader.” Since that time, there have been several interpretations of his leadership model. Some say there are ten traits and characteristics of servant leaders and others say nine or seven.
As senior living executive recruiters exclusive to the senior living industry, offering both perm and interim placements, we talk to numerous servant leaders on a regular basis and feel that these 7 characteristics capture the senior living servant leader in the post pandemic era:
-Good character: A servant leader is someone who maintains their integrity and ethics. They make decisions based on hard truths and principles. They are humble and their actions serve to a higher purpose in a long-term care organization.
-Puts people first. A servant leader demonstrates care and concern for others. While they can’t heal the wounds left by Covid, they understand that people are hurting and therefore, try to create a positive employee experience and working environment. They lend a hand to help employees meet their goals and desired career paths within their senior care organization.
-Effective communicator: Verbal communication and active listening skills are integral to servant leadership. At this point in time, servant leaders are listening attentively to what their senior living professionals are saying about how the pandemic affected them. A servant leader doesn’t necessarily have all the answers, but just listening to their people shows they care.
-Compassionate: To be compassionate is to feel deeply for another person as they experience an unfortunate situation. Servant leaders show compassion for their people by asking about their ups and downs during and after Covid.
-Empowers others. Servant leaders care about leveraging their senior living talent and empowering their teams. They create a safe environment that encourages people to take moderate risks and make confident decisions (with guidance). Servant leaders know that if they solely focus on financial gains over their teams, especially post Covid, people will exit. Resignations are at a 20-year high.
-Clear vision & foresight: As a result of Covid, senior care servant leaders know they need to look into the future and expect the unexpected. They must anticipate and adapt to anything that might impact the organization. They also need a vision for where their senior care organization is headed, recruit staff support, move quickly in that direction, and take decisive action when needed.
-Builds trust: Servant leaders work to earn trust and build good relationships with their people. As we emerge from this pandemic, senior care workers need their leaders to be sources of stability. People are much more likely to be effective in their roles when they feel their manager has their backs.
In a post-pandemic era. expect to see continuous changes and adjustments, greater employee autonomy, and creative innovations in senior living. It’s a time that demands true servant leaders…Those who will put their people first as well as bring out the best in them.
ABOUT JULIE RUPENSKI
Julie Rupenski is the Founder & CEO of MedBest Recruiting. Since opening its doors in 2001, Julie has grown MedBest into an award winning, multimillion-dollar national firm, garnering impressive awards including INC 5000 2021 and Tampa Bay Fast 50 2021! Julie was also named as on honoree for the “Top 100 Women Leaders in Tampa 2022 by “Women We Admire.”
MedBest has gained national recognition due to Julie’s industry expertise and high level of success. Julie has an in-depth knowledge of the Senior Living Industry. She previously worked in operations for both Senior Housing and Senior Living prior to founding MedBest. Today, Julie makes it her personal and professional mission to place qualified executives in health care positions where they have the greatest impact.
Julie’s industry articles and interviews have been published in Provider Magazine, Argentum Quarterly, LeadingAge Magazine, Florida Health Care Association, Florida Senior Living Association, Florida Assisted Living Association, LeadingAge Indiana, LeadingAge Florida, LeadingAge Oregon, Virginia Assisted Living Association and Pennsylvania Health Care Association.
Julie earned her degree in Gerontology at the University of South Florida, Tampa, Florida and continues to cultivate her career through senior living conferences, forums, trade shows, and expos.
Contact Julie Rupenski at firstname.lastname@example.org / 727-526-1294.
MedBest is an award-winning national Executive Search Firm exclusive to the Senior Living Industry. For more than 2 decades, we have been successful in connecting senior living organizations with exceptional senior living talent for both permanent and interim roles.
MedBest serves the full continuum of long-term care facilities including Assisted Living, Independent Living, CCRC, Home Care, Memory Care, and Skilled Nursing.
Visited 80 Times, 1 Visit today