Russ Browning

russbrowning11

Logo

Regional Director of Operations

Charlotte NC

R USS B ROWNING
1312 Oleander Lane • Waxhaw NC 28173 • 704-288-7763 •
RussBrowning11@gmail.com

EXECUTIVE SUMMARY
Experienced sales and operations manager, with a proven record of success in controlling costs, maximizing profit and directly supervising multiple managers/accounts while developing strong client relationships, enhancing products and improving service delivery.

AREAS OF EXPERTISE
• Operational and Team Leadership • Service Quality and Optimization
• Field Sales & Training • Client Relationship Development
• Budget Forecasting and Management •Process Improvement

WORK EXPERIENCE
Compass Group, NAD- Morrison Community Living Sector 1/15 – Present
North America’s leader in food management and hospitality.
Regional Director of Operations, NC/SC/Virginia Markets
• Direct oversight of 18 accounts in 3 states totaling over $40 million dollars in revenue
• Territory growth from 8 to 18 accounts and $23 million to $40+ million dollars through year over year same store growth, assignment of new markets by senior leadership and new account growth

Compass Group, NAD- Eurest Sector 7/13 – 12/14
North America’s leader in food management and hospitality.
District Manager, Georgia Market
• Direct oversight of 21 accounts in the Atlanta & Raleigh markets totaling over $18 million dollars in revenue
• Work with clients and regional and local support to implement quality of food programs utilizing Eurest branded solutions, Eurest and client communications.
• Constant review of processes and procedures to ensure utilization of best practices.

Compass Group, NAD- Morrison Healthcare Sector 03/09- 7/13
North America’s leader in food management and hospitality.
Director, StoneCrest Medical Center
• Development of menus, training and staffing for patient services, catering and retail café.
• Working with client to implement process improvement and tracking to in-house charges, and cost reductions.
• In process of renovating retail café, installing new Point of Sale system and implementing Dining on Call patient services program.

College Nannies & Tutors – Franklin, TN 03/08 – 3/10
The nation’s largest resource for customized nanny and tutoring services.
Start Up Franchise Owner
• Performed all start-up operational activities for the franchise including sales, marketing, recruiting and financial reporting.
• Achieved corporate sales and recruitment targets for first quarter of a new location, securing at least one family per month since inception.
• Joined with back-up care providers to ensure resources were available when unplanned client needs were raised.

Ameriprise Financial– Franklin, TN 04/06 – 03/08
America’s premier financial planning service provider.
Regional Director /Operations Manager
• Guided financial planners on client management and segmentation, analyzed fee structures and sales processes; contributed to individual goal development.
• Coached clients on effective relationship management and business development practices to improve franchise portfolio.
• Collaborated with senior leadership to analyze and improve talent management, resulting in 30% improvement in staff retention and recruitment of 25% of the region’s resources.
• Developed and implemented standardized reporting, policies and procedures for multiple area offices.
• Coordinated account consolidation during five state regional mergers.

Compass Group, North America Division – Tennessee, Alabama & New Jersey 11/96 – 04/06
North America’s leader in food management and hospitality.
General Manager, Eurest Dining Services – Franklin, TN
• Ultimately directed food service operations and budget for Dell, Caterpillar and SunTrust accounts, serving 3,000+ clients daily and generating $3.5M in revenue.
• Recruited, hired, trained and managed team of 7 direct reports and over 60 line-level employees.
• Conducted all internal audits for Tennessee Eurest accounts, served as the intermediary between on-site managers and regional manager to monitor all remediation activities.
• Facilitated continuous improvement processes at all account locations, reviewing and updating on-site procedures to ensure utilization of best practices.

EDUCATION AND CERTIFICATIONS
Certified Dietary Manager 2011
Association of Nutrition & Foodservice Professionals

Series 7/General Securities License 2007
Financial Industry Regulatory Authority, Washington, DC

Associate of Science in Restaurant Management 2004
Jefferson State Junior College, Birmingham, AL

  • Updated 1 week ago

To contact this candidate email russbrowning11@gmail.com

Contact using webmail: Gmail /AOL /Yahoo /Outlook