Lisa Courtney

Lisaleighcourtney

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Director of Operations

Birmingham, AL

Lisa Courtney
lisaleighcourtney@yahoo.com
205-317-0159

Work Experience
Director of Operations
Brookwood Baptist Health – Birmingham, AL May 2011 to Present
• Partner with key hospital leadership and physicians on quality improvement initiatives.
• Management of 55+ multispecialty inpatient physicians
• Responsible for a $4.8 million quality improvement initiative across four hospital campuses
• Research and incorporate quality improvement best practices into operations
• Assumes responsibility for accounts receivable management across multi-hospital program.
• Trained staff/physicians and participated in development and implementation for rollout of EPIC inpatient and EPIC ambulatory
• Develop and maintain budget objectives for $12 million program.
• Coordinates marketing of the group and the promotion of special events
• Coordinates the development and maintenance of standardized operational procedures in conjunction with program medical directors.
• Performs financial analyses for the program and prepares standard and specialized reports as needed.
• Negotiate contracts with referral sources, vendors, and physicians
• Performs personnel functions including interview selection, hiring, evaluation, discipline and termination of all group management, staff and physicians in conjunction with Human Resources and Recruiting.
Administrator
Brookwood Baptist Health – Birmingham, AL May 2010 to May 2011
• Oversaw operations of multi-physician urology clinic.
• Developed and maintained budget objectives
• Coordinated marketing of the group and the promotion of special events
• Coordinated the development and maintenance of standardized operational procedures
• Performed financial analyses for the clinic and prepared standard and specialized reports as needed. • Performed personnel functions including interview selection, hiring, evaluation, discipline and termination of staff in conjunction with Human Resources and Recruiting.
Managing Director
General Healthcare Resources – Birmingham, AL July 2008 to May 2010

• Managed Alabama and Indiana branches of healthcare clinical staffing agency, supervising nurses and therapist in home health, hospice, hospital and clinic setting.
• Negotiated contracts with referral sources, third party payers and government agencies, and ensure that they are effectively serviced.
• Assessed market potential and develop annual regional specialty business plans. Coordinate sales activities with regional account management.
• Managed the annual calendar, benefits compliance and recruitment.
• Trained staffing coordinators in interviewing, hiring, terminations, promotions, safety and sexual harassment.
• Developed and implemented policy and procedures that minimize costs and maximize quality.
• Interviewed, screened and hired clinical staff to meet the needs and coordination of care between clients.
• Assured all staff receive appropriate training and follow the policies of each organization including OSHA and JACHO standards.
• Created and managed large fiscal budget and business plan.
Hospice Admissions Coordinator
Odyssey Hospice – Birmingham, AL October 2007 to July 2008
• Made sales calls to medical, insurance, legal and financial professionals as well as special interest groups, hospital discharge planners and other community contacts
• Lead educational meetings and classes on end of life care for families and healthcare professionals • Enrolled patients in the Odyssey hospice program.
Director of Admissions and Marketing
Kindred Healthcare – Graham, NC October 2004 to October 2007
• Made sales calls to medical, insurance, legal and financial professionals as well as special interest groups, hospital discharge planners and other community contacts
• Coordinated the development and implementation of sales and marketing plans, chair marketing team meetings, monitor budgets, track results – specializing in marketing for short term orthopedic rehab patients
• Maintained working knowledge of Medicare/Medicaid laws and guidelines
• Developed special events and presentations aimed at community education, representing the facility as the expert on skilled nursing, specialty programs and rehabilitation care
Education
MBA
University of Phoenix
August 2003 to December 2005
BS in Business Administration, Marketing
Mississippi University for Women
August 1998 to December 2000

  • Updated 1 week ago

To contact this candidate email Lisaleighcourtney@yahoo.com

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