Senior Operations Leader
SENIOR OPERATIONS LEADER
Senior leader with progressive experience driving multi-million-dollar revenue and expense management within highly competitive industries. Demonstrated track record of providing financial planning, operations management, education management, leadership and development, sales and marketing, strategic planning and building partnerships.
Education Corporation of America (ECA) 2004 – 2015; 2017- Current
Campus President, Campus Director and Academic Dean
Virginia College and Golf Academy of America
Manage and oversee all campus departments; Operations, Academics, Finance, Career Placement, and Admissions/Sales as well as a $12+ million annual budget.
Develop, direct, and administer campus activities – institutional development, institutional research, continuing education and training programs in a fully compliant manner in accordance with the company, state, accreditation body, programmatic and state board standards.
Establish and implement short and long-range organizational goals, objectives, policies, and operating procedures; monitored and evaluated program effectiveness.
Created a high-performance culture, centered on driving results and exceeding goals in five functional departments.
Develop college business plans, budget forecasting, and capital planning that ensured profitability.
Lead a Senior Leadership team consisting of 5 director-level direct reports and up to 100 indirect reports.
Ensure strong staff management through recruiting, selection, developing, leading and evaluating staff / faculty.
Implement mission and strategic direction for the campus in concert with Advisory Boards and Company Leadership.
Serve as local Ethics and Compliance Officer – responsible for driving quality and compliance with corporate policies, guidelines and regulatory accrediting bodies.
Administer the College’s program for professional growth and development, in-service programs, faculty meetings, and program director’s meetings.
Achieve program attendance, retention, placement, and certification exam pass rate goals.
College classes taught –Business Management, Verbal Communications, Marketing and Advertising, Operations Management.
Oversaw build-out of a new campus/facility as the Project Lead (34000sqft build-out, 4000sqft training room, 2-acre outdoor short game area) – Dallas Campus.
Project Lead – all small projects and build-outs (3000sqft training room, Library, classroom expansion – Orlando Campus.
Hired as Academic Dean in Orlando, promoted to Campus President in Dallas, promoted to Campus President in Baton Rouge, and promoted to the main campus as Campus President in Birmingham.
American National University
Regional Vice President of Operations – Nashville, TN 2016 –2017
§ Full financial responsibility, as well as, the development and successful operation of 10 campuses (6 in Tennessee and 4 in Virginia).
§ Lead a Senior Leadership team of 10 director-level direct reports and an executive assistant.
§ Talent acquisition and Leadership development of Senior Leadership Team.
§ Ensure quality and consistent delivery of educational programs.
§ Ensure enrollment growth, higher retention, and higher placement rates for all campuses.
§ Responsible for implementation and follow up budgeting and cash flow projections.
MG Business Consulting
Managing Principal – Birmingham, AL 2015 – 2016
§ Hands on consultant with over 20 years’ experience in managing businesses, start-ups, turnarounds, and leading people in their growth, development, and success.
§ Currently offer Business Consulting services specializing in Project Management, Process Management, Operations, Leadership Development and Training, Social Media Marketing, Content Management, Human Resources, and Talent Acquisition.
Sunbelt Golf Corporation, Robert Trent Jones Golf Trail
Director of Instruction – Birmingham, AL 2001 – 2004
Head Golf Professional – Prattville, Birmingham, Dothan, Mobile, AL 1995 – 2001
§ Oversaw build-out of golf operation as the Project Lead – Prattville facility.
§ Worked directly with management team consisting of Vice President of Golf Operations, Director of Maintenance, Food & Beverage Director, Marketing Manager, and Administration Manager.
§ Managed and oversaw all aspects of golf operations, retail sales, outside sales of corporate events, inventory auditing, financials, and annual budgets of up to $4 million.
§ Hosted PGA Nationwide TOUR Championship, LPGA Classic, PGA TOUR 2nd stage of Q-School.
§ Managed and maintained all merchandising, inventory controls, retail sales management.
Developed all accounting and operational functions, including annual budgeting, forecasting and analyzation for the cost center.
Trained the professional staff at multiple facilities on all instructional programs and techniques.
Successfully coordinated, organized and ran multi-day golf schools, corporate programs, and private lessons.
Utilized all current teaching and coaching technology and software.
Honours Golf – Barrett Golf Management
Director of Golf Operations- Highland Park Golf Course – Birmingham, AL 1998 – 1999
§ Oversaw all phases of business startup of the facility and golf course, including – construction of golf shop, food & beverage operation, banquet facility, and 3rd party vendor management.
§ Responsible for all functional departments, facility operation and $1.8 million annual budget.
§ Developed and implemented all policies and procedures, contracts for outing events, merchandising, inventory and internal cash controls.
§ Directly responsible for all aspects of the golf operation: pro shop, food & beverage/banquets, administration, sales & marketing, and tournament operations.
§ Produced monthly, quarterly, and annual profit & loss evaluations/presentations to Board of Directors.
§ Buyer and merchandiser for golf shop and food and beverage.
§ Developed Golf Instructional Program to increase service and profitability to overall P&L.
§ Marketed, promoted, and advertised facility via: live radio, television, and print.
Bachelor of Business Administration
MISSISSIPPI STATE UNIVERSITY
B.B.A. Professional Golf Management (PGM)
MISSISSIPPI STATE UNIVERSITY
Time Management and Organizational Workshop How to Excel at Managing and Supervising People Seminar
Project Management Workshop Back to the Future HR
Project Management Leadership Revenue Analysis for Financial Management Seminar
Solving Problems as a Team Training Engineering Bachelor, The Golfing Machine
B.B.A - Business Adminstration at Mississippi State University