Douglas H. Mack Springfield, OH 45502 | (937) 207-6602
SENIOR OPERATIONS EXECUTIVE
Proven success in establishing operational excellence and driving profitable revenue growth while ensuring delivery of excellent patient care and experience in multi-state regions.
Accomplished Regional Operations Executive. Career marked by transforming underperforming teams, revitalizing neglected regions, and leading centers to surpass industry and company performance standards.
Consummate financial manager. Track record of meeting and exceeding sales and EBITDA targets for regional operations with up to $30M+ in total annual revenue.
Empowering and supportive leader. Skilled in building, mobilizing, and inspiring high-performing teams of top talent who are dedicated to impacting positive patient outcomes.
ü Regional Operations Management
ü Turnaround & Change Leadership
ü Personnel Management
ü P&L / Budget Management
ü Regulatory & Rule Compliance
ü Team Building & Leadership
ü New Business Development
ü Conflict Management
“Doug Mack is a quality manager who puts people first!…Doug makes a difference for his teams and for the patients…” Wendy Miller, Regional Director of Operations, Advanced Dental Management
U.S. HealthWorks, Huber Heights, OH February 2016 to Present
REGIONAL VICE PRESIDENT OF OPERATIONS
Scope:Promoted from Sales Consultant within first six months to direct regional clinical operations at 20 centers in Maine, New Jersey, Pennsylvania, and Ohio. Hold full P&L responsibility for $30M+ in total annual revenue across each center. Lead 250+ employees through 20 direct reporting Center Managers. Develop and implement annual operating plan, best practices, and strategies to achieve patient care and revenue goals in each center and regional market. Serve on four-person executive leadership team.
ü Achieved 105% of revenue and EBITDA targets by restructuring teams, replacing underperformers with key talent, and personally traveling to each center to support operational enhancements.
ü Exceeded company standard 1% same store growth with 4% increase in same store sales by closely collaborating with Regional Sales Director to leverage retention team in ensuring patient satisfaction.
ü Boosted morale, engagement, productivity, and retention across all centers by building cohesive team environment within each center and personally serving / supporting each center in patient care initiatives.
ü Filled 100% of all open positions: five medical providers, four account executives, and five Center Managers.
ü Won back numerous lost accounts as Sales Consultantby reestablishing relationships and communications to partner with centers in delivering world-class patient treatment.
AM – PM Employment Agency LLC, Springfield, OH July 2015 to February 2016
DIRECTOR OF SALES AND OPERATIONS
Scope:Recruited by company owner to establish systems, techniques, and best practices for new account acquisition and new business development with existing accounts.
ü Procured four new large manufacturing company accounts within six months – far ahead of average acquisition and onboarding cycle.
ü Positioned company for future growth by training sales team, developing marketing strategies and annual sales plan, and establishing internal communication channels across three separate sites.
Aspen Dental Management Inc., Dayton, OH October 2008 to July 2015
REGIONAL MANAGER OF OPERATIONS
Scope:Recruited to lead geographically dispersed team of as many as 150 employees through Center Managers at up to 14 offices in Dayton, OH market and across state of Indiana. Held full P&L responsibility for region with $18M in annual revenue. Recruited and hired dentists for each location. Built strong relationships with all professional clinical staff.
ü Achieved positive growth vs. budget four years in a row resulting in company award for highest actual to budget performance at $1.1M over budget. Obtained and exceeded positive same store growth all seven years.
ü Ranked among Top 3 of 75 regional managers for exceeding revenue budget at 110.1% to plan and ranked #1 for revenue dollars over budget at $1.1M.
ü Recognized for outstanding and top-ranked performance with six total company awards.
ü Turned around eight locations in Wisconsin and Northern Ohio through training and process improvements designed to strengthen operations, grow revenue, and ensure superior patient care and satisfaction.
ü Boosted shareholder value while elevating service capabilities and operational effectiveness by introducing training and cross-training programs.
AllCare Dental & Dentures, Dayton, OH May 2005 to October 2008
REGIONAL DIRECTOR OF OPERATIONS
Scope:Led team of 14 Center Managers to direct individual office operations in region of 20 locations across Indiana and Ohio. Addressed and resolved patient escalations. Provided high-level oversight for as many as 150 front / back office staff, dental lab technicians, dental hygienists, and dentists.
ü Promoted rapidlyfrom Office Manager (May 2005 to April 2006) and District Manager of seven offices in Indiana (April 2006 to March 2007) due to exemplary integrity in operations management and team leadership.
ü Met $18M+ annual revenue plan by introducing efficient scheduling methods and retraining Office Managers in best practices for sales, objection management, and suspended credit elimination.
Additional experience as Owner / Operator of East High Veterinary Clinic.
Bachelor of Arts in Education
Concentration in Science
Animal Rescue Volunteer