Career Summary: Career focus has been on census challenged communities where I have been instrumental in raising census, increasing resident satisfaction and raising ROI. Experience ranges from preselling and opening CCRC to increasing census with in as Assisted Living which was struggling to overcome a poor reputation due to previous ownership. QUALIFICATIONS:
Experience as Assisted Living Administrator/Executive Director of both Assisted Living and Memory Care including Associate Executive Director of CCRC
8/2016 to Present – Community Manager at Grand Tapestry at Quail Springs- Grand Tapestry is a 140 unit Conventional Apartment Community with an age restriction of 55 and up.
1. Daily and Weekly Reports tracking leasing activity 2. Monthly Owners Report which includes Market Survey, Variance Report, and Marketing Report 3. Deal Directly with Regional Manager and Owners Representative 4. Planning and Implementing Marketing Events 5. Participating in Marketing Outreach 6. Kinsley Marketing and Resident Surveys predominantly exceed Company and Industry Standard 7. Invoice and Expense Management and Payment 8. Prepare Annual Budget
7/2015 to 6/2016 – Executive Director at Brookdale Edmond Danforth – 36 Apartment – Assisted Living
Oversees the day to day operations and supervision of a community. Coordinates activities of marketing, outreach, resident care, food service, and maintenance staff.
1. Managing and training Sales Manager while participating in Sales, Community Relations and Outreach. Strong focus on networking among Referral Sources including but not limited to Case Managers, Discharge Planners, Home Healths, Hospices and other Assisted Livings. 2. Oversees and ensures the recruitment and supervision of qualified staff throughout the community, as evidenced by good morale, enthusiasm and dedication to the residents and their families. 3. Strong focus on Resident and Family satisfaction and relationships. 4. Does monthly staffing schedules to assure staff resources are managed and scheduled efficiently to meet resident needs and according to budget. 5. Prepares daily, weekly, and monthly reports as required by company policy or federal/state regulations. This includes payroll, occupancy, budget variance, etc.
5/2014 to 6/2015 – Community Relations Director at Elmcroft Senior Living – 20 Memory Care and 62 Assisted Living Apartment
1. Increased Census by 27% 2. Responsible for taking obscure Community with a poor reputation to making it a prominent player in the Assisted Living Market 3. Responsibilities include outreach, creating relationships with referral sources including but not limited to Home Health, Hospice, Skilled Nursing and Cardiologists. Initiating Cardiology Alliance. 4. Served as Move-In Coordinator which required coordination with Physician Offices, Home Health and Hospice. 5. Established Alliance with Cardiologist with plans to set up satellite office
3/2013 to 5/2014 – Associate Executive Director Fountains at Canterbury, a Continuing Care Retirement Community with 76 Independent Living, 60 Assisted Living, and 33 Memory Care, Long Term Care and Skilled.
1. Oversight of the following Departments: Independent Living, Assisted Living, Memory Care, Dining Services, Marketing, Community Life and Wellness. Each department had a Department Director that reported to me. 2. Overall responsibilities included: Sales and Marketing back up including tours, outreach, 3. Oversight of the make ready process partnered with the Operations Director 4. Primary contact for Independent Living residents
2012-2013 – Administrator/Sales and Marketing– Prairie Winds/Cypress Springs Alzheimer’s and Memory Support Residence – Prairie Winds/Cypress Springs is a Stand Alone Assisted Living Memory Care with 10 private apartments and 28 semi private apartments for a total of 66 residents when full. Responsibilities include:
1 Increased census by 15% within 5 months 2 Financial reporting and manage multiple budgets 3 All marketing responsibilities 4 Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable and payroll functions 5 Monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions 6 Work with Facility management staff and corporate staff in planning all aspects of Facility operations, including setting priorities and job assignments maintain culture of customer service and relationship building
- 1975 - 1979
BA at University of Texas at Arlington
- 8/2016 to 6/2018
Community Manager at Grand Tapestry at Quail Springs
- 7/2015 to 6/2016
Executive Director at Brookdale at Danforth Assisted Living
- 5/2015 to 6/2016
Associate Executive Director at Elmcroft Senior Living
- 3/2014 to 6/2015
Associate Executive Director at Fountains at Canturbury CCRC
- 4/2013 to 1/2014
Administrator at Cypress Springs/Prairie Winds Memory Care