Cathy Hamlin



Operations / Human Resources


Cathy L. Hamlin, PHR, CTS, CPC, TSC

2273 Ridgefield Green Way, Henrico, Virginia 23233 l 804-248-6344 l




Priority Life Care d.b.a. Symphony Manor of Richmond                                                                        2018 – Current

Executive Director, Henrico, VA

The main function of the Executive Director is to plan, direct and coordinate the overall operation of the facility, both internal and external, to comply with local, state, and federal guidelines, provide excellent care to residents, and increase/maintain facility census. The Executive Director also oversees the activities of all departments in the facility to ensure facility goals and standards are met; directly manages department supervisors and administrative employees, indirectly supervises all other employees.

Responsible for ensuring that facility follows applicable federal, state, and local laws and regulations
Ensures compliance with Department of Health Regulations
Prepares the Plan of Correction for all government surveys
Monitors facility compliance with Residents’ Rights
Ensures integrity and proper regulatory maintenance of agency records, reports, and patient records
Develops, establishes, and maintains resident census at optimal levels
Assures the overall needs of the residents are met, including, but not limited to:
Routine rounds throughout the facility to assure from a first-hand observation that an optimum level of resident care is provided, the environment is being maintained in a safe and sanitary fashion, systems are in place, and employees are appropriately attired and receive appropriate supervision
Direction and implementation of therapeutic, recreational, and rehabilitative programs to meet the medical and psychosocial needs of residents
Assures that the provision of laundry, barber, beautician, and other services are provided to contribute to the quality of resident life in the facility
Monitoring physical assets of the facility to ensure they are maintained in good condition and material and supply inventories are maintained at appropriate levels
Conducts and administers fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, payroll and coordinating financial reporting
Assures that adequate financial records and cost reports are submitted to appropriate departments or governmental agencies in accordance with facility policy
Prepares an annual operating and capital budget for approval by the Regional Director of Operations
Achieves, at the very minimum, budgeted earnings expectations
Authorizes the purchases of major equipment or routine supplies as authorized by the Regional Director of Operations and in accordance with facility policies and procedures.
Directs and/or delegates Public Relations and Marketing for the facility
Maintains an effective community relations program and promotes a positive reputation to serve the best interest of the facility, community, and internal/external customers
Represents the facility in dealings with outside agencies, including governmental agencies, third party vendors and service clubs (i.e. Rotary and local Chamber of Commerce) or provides an authorized representative of the facility when unable to attend such meetings
Maintains working agreements with referral agencies
Maintains communication between medical staff and department heads by attending meetings and coordinating interdepartmental functioning
Directs, delegates and ensures the implementation of written policies and procedures that reflect the goals and objectives of the facility and governing bodies (including: Patient Care, Human Resources, Reimbursement and Rehabilitative Policies, Operations Policy and Procedures)
Communicates the established policies and procedures to all residents, personnel and other parties as needed
Understands and reviews the facility’s policies and procedures on a regular basis
Responsible for human resource related activities, including recruitment, employment of qualified staff, termination, assignment and evaluation of staff, employee relations, and in-service / continuing education
Oversees the recruitment, selection, and training of competent department supervisors and other ancillary staff
Oversees and ensures timely annual evaluations of all employees and management of timely, appropriate counsel and/or discipline of employees in accordance with company procedure
Provides a working environment that promotes respect and dignity
Maintains awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
Meets with department supervisors on a weekly basis (at minimum) to review interdepartmental and any other pertinent resident and/or environmental issues
Complies with state, federal, and all other applicable health care and safety standards
Milestone Retirement Living d.b.a. Symphony Manor of Richmond                                                     2014 -2018

Director of Human Resources / Resident Relations, Henrico, Virginia


The Resident Relations Director is responsible for developing, improving, and fostering relationships between the community, residents, and their families. In concert with the Executive Director, maintains a pulse on resident satisfaction and coordinates all areas related to resident relations, operations of the community and human resource functions.


Essential Job Functions:

Develop and maintain effective relationships and two-way communication with residents and families
Monitor and manage the resident transfer and move-out process, including early identification of possible move-outs, coordinating emotional transitions such as death of resident or other sensitive issues with residents and families
Assist residents with interpretation of community policies and procedures
Manage the work flow of the Front Desk associates to ensure sufficient coverage and adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Prepare all resident billing; resolve questions regarding billing statements and ancillary charges, including working with the support center to resolve discrepancies
Maintain the Resident Account funds
Ensure all licenses and permits are up to date including business license and occupancy permits
Develop and manage the department budget
Interview, hire and retain highly effective associates
Present and/or ensure required new hire training, ongoing skills training, and recordkeeping takes place for all associates
Prepare and present performance reviews for associates
Identify and develop talent for future succession opportunities
Process bi-weekly payroll for all associates
Manages the benefits administration for the community including FMLA, Workers Compensation and EEO
As scheduled, perform the role of Manager on Duty (MOD) as outlined in the policies and procedures for the community
Data Entry in various database systems to include accounting, sales, occupancy, payroll, HRIS, and resident databases



Goodwill Industries of Virginia and Hampton Roads                                                                                             2011 – 2014

Manager, Talent Acquisition, Richmond, Virginia


Established and manages the department that controls the internal and external recruitment and placement activities of the company. Work with the Executive Team, Operational Team, and Management Team to understand current and future workforce needs and develop improvements to staffing processes surrounding sourcing, selection, pre-hire assessments, etc. In addition, provide management and direction for the Recruiting Team reporting to the position.


Essential Job Functions:
Operates from a knowledge of the organization’s business strategy, as well as its line-of-business strategies to develop and execute recruiting plans for Donated Goods, Workforce Development and Career Development Services; research and recommend new sources for active and passive candidate recruiting; build networks to find qualified candidates
Designed metrics to ensure that recruiter activity levels meet organizational needs; Coach and develop recruiting staff to ensure metrics are achieved; Coordinate and implement off-site recruiting initiatives
Aid Marketing Department in establishing a recognizable “employer of choice” reputation for the company, both internally and externally
Develops and continually strengthens a forward thinking, holistic approach to sourcing and filing the talent pipeline, taking advantage of rich talent acquisition analytics to get more out of every dollar spent in the process


Notable Accomplishments:
1,127 associates were hired with an average time to fill of 9.6 days. Associates were hired in the capacities of:

Retail Associates and Retail Management Associates
Administrative and Support position
Government Contract Workers
Workforce Development and Career Center Staff
Corporate Management and Director Level Positions
Time to Fill Ratios:

Hourly positions experienced a time to fill of 4 days
Exempt positions experienced a time to fill of 15 days
Associate retention overall was 96.5 % for the first 90 days of employment

Hourly positions saw a retention rate of 93% in the first 90 days of employment
Exempt positions saw a retention rate of 99.3 % in the first 90 days of employment
Associate Satisfaction improved from 62% in 2010 to an all- time high of 93% in 2013



Adecco International Corporation d.b.a. Nurse Finders, Inc.                                                                                2007 – 2011

Regional Human Resources Director, Silver Spring, MD


Responsible for the operational management for 11 branch offices in Virginia, Maryland, the District of Columbia, and the Vendor on Premise project for 8 Med Star Hospital facilities.
Managed all activities related to recruitment of associates and staffing order fulfillment, process efficiency and quality
Performed colleague and associate training related to compliance, quality, service delivery and the effective use of available tools
Developed and managed the recruiting process for high volume staffing utilizing Healthcare Professionals- Nursing & Allied Health
Trained all new Branch Managers in SOPs, control procedures, HR Policies and Procedures, Workers Compensation and Unemployment Claims controls
Collaborated with the branch and regional management teams to define and conduct quality and compliance related training as needed
Conducted Quarterly Performance Reviews on all branch offices and VOP offices to ensure that company policies and procedures are implemented and firmly followed
Assist with development and implementation of key company/enterprise projects to continually increase operating efficiency



TeamStaff, Inc. d.b.a. RS Staffing Services                                                                                                             2003 – 2007

Regional Human Resources Manager, Washington, DC


Provide Human Resource and Operational Support to all Vendor-on-Premise medical accounts in the Federal Government sector, in order to meet and/or exceed all of the client’s expectations.
Assured consistent, high quality service delivery to each On-Site account directly managed and supported. Fully responsible for leading On-Site Managers and providing support that ensured the clients received the highest quality service and that mutual profitability was achieved.
Developed operating budgets, revenue goals, expense targets, and other objectives for the regional VOP accounts which included: Hospitals, LTC facilities, and the Consolidated Mail Out Pharmacies (CMOP) governed by the Department of Defense and the Department of Veterans Affairs
Reviewed analyses of on-site activities, revenue projections, expenses, and other on-site operations. Forecast date to determine site and regional progress toward stated goals and objectives and directed and coordinated activities toward the attainment of those goals and objectives
Directed account maintenance activities in continuous process improvements. Ensured that quality programs and measurements of Performance Attributes were in place and utilized at each account and made any necessary adjustments to meet any changing client needs and expectations.
Assisted in the development of presentations to prospective clients. Responsible for the implementation of new VOP accounts and management of timelines. Analyzed client data to develop service level standards for each account
Conducted annual Best Practice Analysis on each VOP and worked with the On-Site team to support Quarterly Business Reviews
Managed all HR activities and support to On-site Management Teams





Duke University, Durham, NC

BS Public Health Administration

Honors: Recipient of the Harriet Lynn Norris Scholarship (Academic)


Professional Certifications


Certified Temporary Staffing Specialist

Certified Personnel Consultant

Technical Services Certified

Professional in Human Resources



1974 - 1978

BS Public Health Administration at Duke University

  • Updated 4 weeks ago

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