Albury Cardet




Quality Improvement Initiatives                    Performance Improvement Initiatives


Budgeting and P&L Management                 Analysis and Process Implementation


Strategic Operations Planning                      Staff Development & Retention Management


Developing Training Programs                     Policy and Procedure Development




Northwestern State University- 2003-2007, Business Administration Concentration -HR

The University of Texas-San Antonio” Master of Business Administration 2008-2010




Vascular and Vein Center    DFW, TX   Practice Director (contract) 05/2016 to Present


Director of start-up Cath-Lab and Clinical Operations. Responsible for the optimization and operational excellence in controlling human resource, marketing initiatives, and business growth strategies. Provide ongoing support, coaching, motivating, evaluating, and training for 25 direct staff reports that include Nurse Practitioner, Nursing Staff, Medical Assistants, Patient Service Representatives, Schedulers, and Office Manager.


Provide day-to-day and remote leadership, operational support, accountability and sustained a strong working relationship with the physicians, clinical team members, and community partnerships.


P&L ownership, control the budget, overhead expenses and identify operational initiatives to reduce administrative costs whiles improving the quality of service.


Prepare and present reports concerning facility activities, business expense, financial budget, funding, implementation of services, and promotional campaigns.


Direct, plan, and implement organizational policies, procedures, programs activities, administrative services, operation projects and customer service activities.


Work closely with the physician group owners providing financial trends, marketing opportunities, risk analysis, key performance indicators, and strategic business development initiatives.


Significantly increased revenue cycle management and decreased expenses through streamlining procedures and implementing cost-cutting measures.


Enforce the operational delivery and implementations of Key Performance Indicators (KPIs).


Created on-boarding training program and introduced cross-training initiatives to enhanced staff competencies.


Implemented clinical protocol changes and benchmarks to measure operational quality and performance.


Conduct monthly audits and evaluate areas of possible malpractice and other risk management problems.


Promote a culture in which superior patient service and overwhelming patient experience are highly rewarded.


Analyze performance objectives, created corrective initiatives to solve organizational & departmental inefficiencies.


Enhanced clinical protocols, policy changes and quality measures to ensure program integrity & consistency.


Created in-house survey study report to enhanced customer service interaction and engagement satisfaction.


Created employee handbook, direct and manage all human resources activities.

Develop and manage separate budgets for the Vascular and Vein clinic and office-based Cath-Lab with $10M in gross revenue.


Medico-Dental and Medical Wellness   DFW, TX   Regional Operations Director   02/2014 – 04/2017


Regional Field operation management for 12 Medical-Acute/Wellness Clinic and General Dentistry start-up units. Provide effective leadership to 19 Dental Doctors, 15 nurse practitioners, 24 medical assistants, 36 Dental Assistants and 46 Front office personnel with 8.6 million annual revenues.


Manage and Support 12 clinical site locations, promoting superior medical and dental care.


Develop staff and clinical team by providing consistent leadership, coaching, counseling, and mentorship.


Provide day-to-day and remote leadership, operational support, accountability and sustained strong work relationship with clinical team members, physicians, and community partnerships.


Conduct monthly audits and evaluate areas of possible malpractice and other risk management problems.


Improved company overall customer satisfaction scores from 56% to 91% introduced cross-training initiatives and enhanced staff competencies.


Collaborate with physicians & leadership team to identify and implement opportunities for improving best service delivery methods & procedures.


P&L ownership controlled the budget, overhead expenses and identify operational initiatives to reduce administrative costs whiles improving the quality of service.


Ensure planned and organizational objectives are’ measured by implementation metrics, service, and quality benchmarks to enhance operation infrastructure.


Set high-performance standards, ensuring practice methods & programs are’ implemented uniformly and consistently.


Review and utilize statistical data in targeted areas (productivity, revenue growth, patient satisfaction, etc.) recommend modifications and work with the team to improve results.


Evaluate employee performance and identify the area of opportunities to improve basic work habits, problem-solving skills & client service experience.


Lake Texoma Dental and Wellness   Denison, TX   Project Manager   01/2013 – 01/2014 contract


Manage business operation to achieve and surpass business goals and objectives for private practice with 1 doctor, 2 hygienists, 5 dental assistants and 6 front office personnel with annual 2.3 million revenue.


Successful billing medical claims from the dental office. “Oral surgery, Implants, DNA device.”


Implemented strategic facility change, increase productivity and employee satisfaction scores.


Created & implement standard operating procedures and guidelines


Created & designed promotional marketing to maximize profit sales & exceed the monthly objective goal.


Lead the organization’s strategic initiative towards service excellence and patient satisfaction.


Implemented administration strategies, increased client retention and revenue growth.


Evaluate benchmarking process for areas of opportunities.


Monitor, track and evaluate customer service performance metric.


Ensured compliance with regulatory requirements influencing customer care function.


AAFES-Exchange   Dallas, TX   Area Human Resource Manager – 09/2011 – 01/2013 contract


Human capital management and workforce management for over 7 locations 36 units with 2,100 plus associates and managers. Plan, direct, supervise and coordinate facilities work activates.


Identified and redesigned leadership-training program, enhanced management skill set.


Restructured the recruiting process and enhanced the orientation & training program.


Advised and consulted management on various HR functions.


Conducted work force planning, employee & union labor relations meetings.


Analyzed personnel cost, area recruiting and staffing & FMLA policy and benefits information.


Responsible for direction, coordination and overall human resource function.


Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and nonexempt level.


Dental and Dentures   Dallas, TX   Dental Facility Director-   08/2009 – 08/2011   new opportunity


Managed 3 dental offices, supervised 20 dental assistants and 9 dentists- Provided on-site management services to 3 dental clinics with 6 million in revenue.


Analyzed & processed new implementation plan to improve business trends.


Monitored performance reports, sales, profit margin, operation procedures for 3 locations.


Implementation of provider’s schedules, maximize productivity and increase revenue.


Complete credentialing forms for provider’s renewal with insurance companies.


Developed policies to increase quality care and efficiency in service satisfaction.


Provide monthly reporting with recommendations & action plans to VP.


Aligned service department policies and systems with the company’s objectives.


Conducted monthly meetings with staff members to provide feedback, discuss and resolve customer service failures.


Established practice standards, operating goals, productivity improvement and cost-reduction programs.


Developed business plan and sales strategy for the multiple units to ensure attainment of company sales goals and profitability.


Proficiency: E-clinical, Practice Fusion, Epic, Nextgen, Nue MD, Eagle Soft, Dentrix, QSI, People Soft, Track Pro, Kenexa, Kronos, Oracle Microsoft (Word, Excel, Access, Spreadsheet, Outlook, PowerPoint & Quick books) Adobe Photoshop


Certification: Six Sigma


  • Updated 2 months ago

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